Terms and Conditions

1. General

1.1 Nordic Xpress Limousine Service (The Company) provides passenger transportation services ‘By vehicles’ to customers who book their trips online and via debit or credit card, as well as digital wallet services by Mobile Pay, Apple Pay and Google Pay.

1.2 These terms and conditions apply to all customers who use the Service. By using the Service, customers agree to be bound by these Terms.

2. Booking and Payment

2.1 Customers can conveniently book their trips online using the Company’s website (www.nordicxpresslimousine.dk). Please note that prices for our services may vary depending on factors such as distance and whether the trip is one-way or round-trip, and will be displayed to you during the booking process before making a payment.

2.2 Payment for the Service can be made via debit or credit card at the time of booking, or through digital wallet services by Mobile Pay, Apple Pay or Google Pay.

2.3 Customers must provide accurate and complete information when booking their trips. The Company is not responsible for any errors or delays caused by inaccurate or incomplete information provided by the customer.

2.4 In case of any issues or problems regarding bookings or payments, the customer should contact the Company’s customer service department as soon as possible. The Company will make reasonable efforts to resolve the issue in a timely and fair manner

3. Purchase Policy

When making a Purchase through our Service, you may be required to provide certain information related to the transaction. Please review the following guidelines to ensure a smooth Purchase process:

3.1 Information Required: To complete your Purchase, we may need the following information:

3.2 Accuracy of Information: You represent and warrant that the information you provide to us is true, correct, and complete. You must have the legal right to use any card or payment method associated with the Purchase.

3.3 Third-Party Services: We may use third-party services to facilitate payment and the completion of Purchases. By submitting your information, you agree that we may share your information with these third parties, subject to our Privacy Policy.

3.4 Order Refusal or Cancellation: We reserve the right to refuse or cancel your order for any reason, including but not limited to product or service availability, errors in product description or pricing, errors in your order, or suspected fraud or unauthorized transactions.

3.5 By making a Purchase through our Service, you agree to these policies and guidelines. Please contact our customer service team if you have any questions or concerns.

4. Cancellation, Refund, and Modification Policy

4.1. Customers are permitted to cancel or modify their bookings up to 24 hours before the scheduled pickup time. No refunds will be given for cancellations made less than 24 hours before the scheduled pickup time.

4.2 The Company reserves the right to cancel a booking at any time, for any reason, including but not limited to inclement weather or unavailability of the vehicle originally booked. In the event of such a cancellation, the Company will make all reasonable efforts to provide the customer with an alternative vehicle or transportation option. If an alternative option is not feasible, the customer will receive a full refund of any payments made.

4.3 The Company reserves the right to cancel a booking if the customer violates these Terms or engages in any behaviour that could compromise the safety of the driver or other passengers.

4.4 The customer has the right to a refund in the event that they are unable to reach their errands or flight departure due to a delay caused by the driver.

4.5. If the Company cancels the trip or fails to provide the agreed service, the customer is entitled to a refund.

5. Service Standards

5.1 The Company will provide the Service in a safe and professional manner.

5.2 The Company will make reasonable efforts to ensure that vehicles arrive on time and that customers reach their destinations on time. However, the Company is not responsible for any delays caused by traffic, weather, or other factors beyond its control.

5.3 Customers are responsible for their own safety during the Service. Customers must wear seatbelts at all times and follow any instructions given by the driver.

6. LIABILITY AND INDEMNITY

6.1 ACKNOWLEDGMENT OF INHERENT RISKS: The customer ACKNOWLEDGES AND AGREES that the use of The Company´s Service involves inherent risks and ASSUMES ALL SUCH RISKS.

6.2 RELEASE OF LIABILITY: To the maximum extent permitted by law, the customer hereby RELEASES AND DISCHARGES The Company, its officers, employees, and agents from any and all liability, claims, demands, and causes of action arising out of or in connection with the use of the service, INCLUDING BUT NOT LIMITED TO any injury, loss or damage.

7. COMPREHENSIVE LIABILITY DISCLAIMER

7.1 INDEMNIFICATION: EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD THE COMPANY AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF THE COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

8. LIMITATION OF LIABILITY

8.1 EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF THE COMPANY´S SERVICE, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

9. Communications Policy

9.1 As a valued user of our Service, we want to keep you informed of relevant news, updates, and promotions.

9.2 By using our Service, you acknowledge and agree to receive newsletters, marketing or promotional materials, and other information that we may send from time to time.

9.3 Opting Out: If you no longer wish to receive these communications, you may opt-out by clicking on the unsubscribe link included in the emails we send you, or by sending an email to the following address: (contact@nordicxpresslimousine.dk) Please note that even if you opt out of receiving promotional communications, we may still send you transactional or administrative messages related to our Service, such as notifications of changes to our policies or updates on your account.

10. Consent to Electronic Communications

10.1 By providing your email address and other contact information to us, you consent to receive electronic communications from us, including via email, text message, or other means, in accordance with applicable laws and regulations.

10.2 You acknowledge that these electronic communications satisfy any legal requirement that such communications be in writing and agree that any notices or other communications that we provide to you electronically will be received by you on the date we send them.

11. Questions or Concerns

11.1 If you have any questions or concerns about our communications practices, please feel free to contact us at the email address provided above.

12. Privacy Policy

12.1 The Company values the privacy of its users and is committed to protecting their personal information. The Privacy Policy outlines the type of information we collect, how we use it, and how we protect it in accordance with applicable laws and regulations.

12.2 We collect and use customer information to provide and improve our services, to communicate with our users, and to fulfill our legal obligations.

12.3 We may share customer information with third-party service providers who help us with our business operations, but we will not sell or rent customer information to any third party.

12.4 By using our services, you acknowledge and agree to the terms of our Privacy Policy, which is available on our website.

13. Analytics

13.1 We use analytics tools to track and measure user behavior on our website. This information is used to improve our site’s performance, user experience, and overall effectiveness. We may also share this information with third-party service providers to help us analyze and understand how our site is used.

13.2 By using our website, you consent to the collection and use of your information as described in this policy. If you have any questions or concerns about our use of analytics, please contact us at (Contact@nordicxpresslimousine.dk)

14. Promotions Policy

14.1 Our Service may offer various Promotions, such as contests or sweepstakes, subject to separate rules and regulations.

14.2 To participate, provide personal information and comply with applicable laws. We reserve the right to disqualify ineligible participants.

14.3 All Promotions are subject to our Privacy Policy, and we may collect and use personal information accordingly.

14.4 In case of conflict with our standard Terms of Service, Promotion rules apply.

14.5 We may cancel or modify Promotions, with updates posted on our website or communicated via email.

For any questions or concerns, please contact us.

15. Ownership and Use of Content

At Nordic Xpress Limousine Service, we take the content on our Service seriously. We either own the content or have received permission to use it. To ensure the integrity of our content, we have the following policy in place:

15.1 Ownership: All content found on or through our Service is the property of Nordic Xpress Limousine Service, except for content used with permission from the owner.

15.2 Prohibited Actions: You are not permitted to distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

15.3 Exceptions: Content may be shared for personal, non-commercial purposes, provided that any copyright or proprietary notices are kept intact.

15.4 Enforcement: We reserve the right to enforce this policy and take appropriate legal action for any violations.

Thank you for reviewing our content policy. If you have any questions or concerns, please don’t hesitate to contact us.

16. Usage Guidelines

Nordic Xpress Limousine Service provides a platform for users to access our services and information. To ensure that our Service remains safe and enjoyable for everyone, we have established a set of prohibited uses that are not allowed on our platform. Please review the following list carefully

16.1 Nordic Xpress Limousine Service may only be used for lawful purposes and in accordance with our Terms of Service.

16.2 You may not use the Service in any way that violates any applicable national or international law or regulation.

16.3 You agree not to use the Service to exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

16.4 You are prohibited from transmitting or soliciting any advertising or promotional material, including junk mail, chain letters, spam, or any other similar solicitation.

16.5 Impersonation or attempted impersonation of Nordic Xpress Limousine Service, a Nordic Xpress Limousine Service employee, another user, or any other person or entity is strictly prohibited.

16.6 You may not use the Service in any way that infringes upon the rights of others, is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

16.7 You agree not to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service or which, as determined by Nordic Xpress Limousine Service, may harm, or offend us or users of the Service or expose them to liability.

17. Additional Prohibitions

17.1 Do not use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party’s use of the Service, including their ability to engage in real-time activities through the Service.

17.2 Use of any robot, spider, or another automatic device, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service is strictly prohibited.

17.3 Use of any manual process to monitor or copy any of the material on the Service or for any other unauthorized purpose without our prior written consent is prohibited.

17.4 The use of any device, software, or routine that interferes with the proper working of the Service is prohibited.

17.5 Introducing any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful is strictly prohibited.

17.6 Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service is prohibited.

17.7 Attacking the Service via a denial-of-service attack or a distributed denial-of-service attack is prohibited.

17.8 Taking any action that may damage or falsify the Nordic Xpress Limousine Service rating is strictly prohibited.

17.9 Otherwise attempting to interfere with the proper working of the Service is prohibited.

Thank you for reviewing our Acceptable Usage Policy. If you have any questions or concerns, please do not hesitate to contact us.

18. Eligibility to Use the Service

18.1 No Use by Minors

18.2 Service is intended for use by individuals at least eighteen (18) years old.

18.3 By accessing or using the Service, you warrant and represent that you are at least eighteen (18) years of age and have the full authority, right, and capacity to enter into this agreement and abide by all the terms and conditions of the Terms.

18.4 If you are not at least eighteen (18) years old, you are prohibited from both accessing and using the Service.

19. User Accounts

19.1 Creating an Account: When creating an account, you guarantee that you are above the age of 18 and that the information you provide is accurate, complete, and current always.

19.2 Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

19.3 Responsibility for Account Information: You are responsible for maintaining the confidentiality of your account and password, including restricting access to your computer and/or account.

19.4 You agree to accept responsibility for all activities or actions that occur under your account and/or password, whether your password is with the Service or a third-party service.

19.5 Unauthorized Use of Account: You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

19.6 You may not use as a username the name of another person or entity that is not lawfully available for use or a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization.

19.7 You may not use as a username any name that is offensive, vulgar, or obscene.

19.8 Termination of Accounts: We reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders at our sole discretion.

20. Intellectual Property

20.1 Ownership of Service and Content: Nordic Xpress Limousine Service and its licensors exclusively own the Service and its original content (excluding Content provided by users), features, and functionality.

20.2 The Service is protected by copyright, trademark, and other laws of and foreign countries.

20.3 Trademark Usage: Our trademarks may not be used in connection with any product or service without the prior written consent of Nordic Xpress Limousine Service

21. Copyright Policy

At Nordic Xpress Limousine Service, we value the intellectual property rights of others and take claims of infringement seriously. As such, it is our policy to promptly investigate and respond to any claim that Content posted on our Service infringes on the copyright or other intellectual property rights of any person or entity.

21.1 Please provide us with a detailed description of the alleged infringement, including the specific location of the infringing material and any other relevant information that would allow us to identify and evaluate the alleged infringement.

21.2 We take all claims of infringement seriously and will investigate your claim promptly.

21.3 If we determine that there has been a violation of your rights, we will take appropriate action as necessary, which may include removing the infringing material from our Service or terminating the account of the infringing user.

21.4 Send a written notice of claimed infringement to our designated Copyright Agent via email at (Contact@nordicxpresslimousine.dk) with the subject line ‘Copyright Infringement’.

21.5 Your written notice must include the following information: a description of the copyrighted work that you claim has been infringed, a description of the material that you claim is infringing and where it is located on our Service, your contact information, including your name, address, telephone number, and email address, a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law, and a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

21.6 Upon receiving a proper DMCA notice of claimed infringement, we will take the following steps: we will remove or disable access to the allegedly infringing material, we will notify the user who posted the allegedly infringing material that it has been removed or disabled, and we will terminate the account of any user who repeatedly infringes on the intellectual property rights of others.

22. Governing Law and Jurisdiction

22.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of Denmark. Any legal action or proceeding arising out of or in connection with these Terms or the Service shall be brought exclusively in the courts of Denmark.

23. Reporting Issues

23.1 Error Reporting: If you encounter any technical errors, glitches, or bugs while using our service, we encourage you to report them to us. You can do so directly by emailing us at (Contact@nordicxpresslimousine.dk) or by using any third-party tools or sites that we may have in place for this purpose.

23.2 Please note that any information you provide to us related to error reporting will not be considered confidential or proprietary. Additionally, we may already be aware of the issue or have developed similar ideas to those you may suggest. However, your feedback is still valuable to us as we strive to improve our service.

23.3 Feedback: We welcome all types of feedback related to our service, including suggestions for improvements, ideas, problems, complaints, and other matters. You can provide feedback directly to us at (Contact@nordicxpresslimousine.dk) or through any third-party sites or tools that we may have in place for this purpose.

24. Third-Party Websites Disclaimer

24.1 At Nordic Xpress Limousine Service, we are not responsible or liable for any damage or loss caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or services.

24.2 Please review their privacy policies and terms of use before engaging with them.

PLEASE NOTE:

24.3 WE SHALL NOT BE HELD LIABLE FOR ANY DAMAGES OR LOSSES RESULTING FROM YOUR USE OF THESE EXTERNAL PLATFORMS.

25. Amendments to Terms

25.1 Changes to Terms: We reserve the right to change these Terms of Service at any time without notice. Any revisions will be effective immediately upon posting on our website.

25.2 User Responsibility As a user of our services, it is your responsibility to review these terms periodically.

25.3 Acceptance of Changes By continuing to use our services after the posting of the revised terms, you acknowledge and agree to the changes made.

25.4 Unauthorized Use If you do not agree to the new terms, you are no longer authorized to use our services.

26. Changes to Terms

26.1 We reserve the right to amend these Terms at any time without prior notice.

26.2 By continuing to use our Service, you agree to the amended Terms.

26.3 We advise you to review these Terms periodically to stay informed of any changes.

27. Waiver and Severability

27.1 Any waiver of our Terms does not constitute a waiver of any other term or condition.

27.2 If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

28. Acknowledgement

28.1 By using our Service, you acknowledge that you have read and agree to our Terms of Service.

28.2 You are bound by these Terms and any revisions that may be made to them in the future.

 

IMPORTANT INFORMATION

We are a licensed and insured taxi transportation company, committed to providing safe and comfortable trips for our customers. If any problems arise, we are committed to addressing them promptly. Our goal is to provide you with the best possible service and support, so you can travel with peace of mind.

Waiting Time:

No-Show Policy:

Luggage Capacity:

Luggage capacity Max. 1-3 suitcases (SEDAN 1-3 PAX)

Luggage capacity Max. 1-7 suitcases (MINIVAN 4-7 PAX)

For further inquiry regarding luggage capacity etc., contact our customer service atcontact@nordicxpresslimousine.dk.

Payment:

Customer Service:

Thank you for choosing our company for your transportation needs. We look forward to serving you soon!

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4.8 stars based on 4279 reviews